Refunds Policy

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Purple Beauty Centre
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Serraw, accessible from purplebeauty.store
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: Info@purplebeauty.store

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 7 days
The Goods are in the original packaging
Product isn't used or damaged
Product must have the receipt or proof of purchase
Product Images send to mail for approval

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Purple Beauty Centre, Vadodara

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: Info@purplebeauty.store

PurpleBeauty hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances.

Please refer to our Cancellation, Refunds and Returns Policy provided on our Site.

Mode of Payment

Payments for the products available on the Site may be made in the following ways:

Payments can be made by Credit Cards, Debit Cards, Net Banking, payment Wallets, UPI, Cash on Delivery and reward points, if any applicable. These modes of payment can be revised from time to time.

Shipping and Delivery

Please refer to our Shipping Policy provided on our Site, as amended from time to time.

Chat Functionality, in case made available from time to time, shall be to help you with website related queries, any use of this service shall be subject to the following conditions:

Such Chat facility shall be available for a given period of time of a day and week.
PurpleBeauty may suspend the chat service at any time without notice.
PurpleBeauty or its executives are not responsible for any delay caused in attending to or replying to the queries via chat.
Communication through chat may be stored by PurpleBeauty for future reference, and the user of such service will not have the right to access such information at any future date.
While 'chatting' you may not communicate any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.
The chat room shall not be used to sell any products, to give suggestion on business opportunity or any other form of solicitation.
You may proceed further and chat with our online customer care executive only if you agree to the above terms and conditions.

User Content

The information, photo, image, chat communication, text, software, data, music, sound, graphics, messages, videos or other materials transmitted, uploaded, posted, emailed or otherwise made available to us ("User Content"), are entirely your responsibility and we will not be held responsible, in any manner whatsoever, in connection to the User Content. You agree to not encourage or assist or engage others as well as yourself in transmitting, hosting, displaying, uploading, modifying, publishing transmitting, updating or sharing any information that

belongs to another person and to which the user does not have any right to;
is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, trolling, propaganda or otherwise unlawful in any manner whatever;
harm minors in any way;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
impersonate another person;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

PurpleBeauty shall in no way be held responsible for examining or evaluating User Content, nor does it assume any responsibility or liability for the User Content. PurpleBeauty does not endorse or control the User Content transmitted or posted on the Site by you and therefore, accuracy, integrity or quality of User Content is not guaranteed by us. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will PurpleBeauty be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site. You hereby waive all rights to any claims against PurpleBeauty for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content, If you wish to delete your User Content on our Site or in connection with our mobile applications, please contact us by email at care@purplebeauty.store and request you to include the following personal information in your deletion request: first name, last name, user name/screen name (if applicable), email address associated with our Site and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 30 business days to process your deletion request.

Intellectual Property Rights

The "purplebeauty.store" name and logo and all related product and service names, design marks and slogans are the trademarks, logos or service marks (hereinafter referred to as "Marks") of PurpleBeauty. All other Marks provided on the Site are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any Marks in any manner. Marks displayed on this Site, whether registered or unregistered, of PurpleBeauty or others, are the intellectual property of their respective owners, and PurpleBeauty shall not be held liable in any manner whatsoever for any unlawful, unauthorized use of the Marks. The compilation (meaning the collection, arrangement and assembly) of the content on the Site is the exclusive property of PurpleBeauty. Consequently, the materials on this Site shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed or modified in whole or in part or in any other form whatsoever, except for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing or modifying.

Other Terms

You acknowledge and hereby agree to these Terms and Conditions and that it constitutes the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right, in our sole discretion, to change/ alter/ modify these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, affiliation, joint venture or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. The headings in the Terms and Conditions are for convenience only and shall not be used in its interpretation.

If you have any questions regarding these Terms and Conditions, please email us at care@purplebeauty.store

What can we help you with?

How can I change address or phone number in Order?

If you wish to change address or phone, you can do it through "My Account" Section till the order is shipped. You will see a small edit icon on the order detail screen. You cannot change the address once the order is shipped.

How do I check the current status of my order?

You can review the status of your orders and other related tracking information by visiting the “My Account” section. You can instantly see the status of a specific order and all your past orders. Once the order is shipped, you can see a button "Track" which will give you more detailed information about your order status. If you have placed the user as guest, you can sign-up/sign-in using the email through which you have placed the order. You can track the order through the steps mentioned above. If your order has been shipped and you are still not able to know the order status through tracking link, wait for 12 hours. In some rare cases, courier partner take upto 12 hours to activate the tracking link. Kindly check after the mentioned time frame.

Why is my order not showing?

You can track all your orders from the 'My Account' option in the menu. If your most recent order is not showing after successful payment, please do not worry, please check again after 10 minutes. If the problem persists, please write to us immediately at care@purplebeauty.store

What if I receive damaged products?

Our shipments go through rigorous quality check processes before they leave our warehouse, however there is a slight possibility that the product could get damaged during shipment. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund:

Contact our Customer Support team via phone 92654 37998 or email on care@PurpleBeauty.store within 24 hours of receiving the order.
Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. We may also ask you to share the pictures of the damaged product received
In case of damaged product, we will either initiate refund for the same or send a replacement subjected to the availability of the product

What if I haven’t received the free product or offer product?

We're sorry you didn't receive the free/offer product. Please contact our Customer Support team via phone 92654 37998 or email care@purplebeauty.store so we can dispatch it for you at the earliest.

What if my shipment/package has been tampered?

Refuse to accept delivery of such a shipment/package. Do contact our Customer Support team via phone 92654 37998 or email care@purplebeauty.store so we can re-dispatch your order for you.

I have a pre order enquiry?

We are always happy to assist you and answer any queries you may have. Please contact our Customer Support team via phone 92654 37998 or email care@purplebeauty.store.

Can I cancel my order anytime?

If your order has been shipped, you cannot cancel it. If your order is not showing ‘Shipped’ under My Account section, you may cancel it by using your account or by contacting our customer care department at for orders email care@purplebeauty.store.

The refund will be initiated once the order has been successfully cancelled and will take 7-14 business days to reflect in your account.

Shopping

How do I sign up for a PurpleBeauty account and what will be the benefits?

You just need to provide us with your name, email address and a password of your choice. It’s that simple!

By signing up for a PurpleBeauty account, you can:

rack all past and present orders at any time in one place
Receive notifications as soon as your favorite products are back in stock
Rate and review products and earn reward points
Never fill in your address details more than once
Accumulate Reward Points and receive discounts on future purchases

How do I place an order?

You can do that by following some simple steps:

Click the 'Add to Bag' button on the products you wish to purchase and they will be added to your shopping bag
Register with PurpleBeauty by clicking on the “Account” button on the top right-hand corner of the page and clicking on “Sign Up”.

When you sign up for your PurpleBeauty account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes

Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.
Provide us with your email address, shipping address and payment details. Finally, click on “place order” to go ahead.
Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order.
Enjoy your purplebeauty.store order

If you have any further questions, you can write to us at info@purplebeauty.store

Can I ship the products to an address that is different from my billing address?

Yes, you can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’

Can I place an order for a product that's out of stock?

We regularly update our website with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

Is COD available?

Yes, COD is available on all orders placed for Indian location. There is free delivery on orders above Rs. 499

Shipping and Delivery

How long does the delivery take?

We dispatch most orders within 1-4 business days (i.e. excluding Sundays and public holidays).

While we try our best that no order gets delayed, the delivery timeframe mentioned is an estimate, actual delivery time depends upon availability of the product, address where the order needs to be delivered and any other circumstances that might affect delivery

Does PurpleBeauty Ship Outside India?

As of now, PurpleBeauty only ships throughout India!

How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

Does PurpleBeauty have any physical store?

Yes, we have stores present in Vadodara City.

My Account

How can I make a PurpleBeauty account?

Just click on the “Account” button on the top right hand corner of the page and click on “Sign Up”. Fill in your name, email address and password. When you sign up for your PurpleBeauty account, you can enter all your details including your address and phone number onto your account page and it will be recorded for future purposes! This way you do not have to keep filling in your details for every new order.

What if I forget my account password?

When signing in, you can click on the forgotten password link below the sign up area. You will be redirected to a new page where you will be instructed to fill in your registered email address. You will receive an email with a link to reset password.

Payments

What payment methods do you accept?

We offer you multiple ways to pay securely:

Debit and Credit Cards
Net banking
Wallets
Reward Points
Mix Payment (Part amount by wallet, rewards points & part amount by cash)

It is safe to use my debit/credit card or make an online payment on PurpleBeauty.store?

We use Razor pay payment gateway for all Debit/Credit and net banking transactions and they are all 100% secure.

What should I do if my payment attempt fails?

If your payment has failed, please try again after checking whether your account details, billing address, Debit or Credit Card details, Net Banking details, Wallet details, or any other payment-related information is accurate.

Check that your internet connection is working.

If any amount has been debited during the failed transaction, it will be credited back to your bank account, Credit Card or Wallet within seven business days.

Are there any hidden charges when I make a purchase on PurpleBeauty.store?

There are no hidden charges when you make a purchase on purplebeauty.store. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable. If you have an issue or any question that requires immediate assistance, kindly get in touch with our customer support team as per the below mentioned details. If we aren't available, drop us an email and we will respond within 24 hours.